Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which FindoTrip processes refunds for bookings made through our platform. Refund eligibility and processing times vary depending on the type of service booked and the cancellation policy of the service provider.

2. General Refund Principles

• Refunds are processed according to the cancellation policy of each service provider
• Refund eligibility depends on the timing of cancellation and the specific terms of your booking
• Processing fees may apply as outlined in our Terms of Service
• Refunds are processed to the original payment method used for the booking

3. Accommodation Bookings

3.1 Free Cancellation

If your booking qualifies for free cancellation (typically within 24-48 hours before check-in), you will receive a full refund minus any processing fees.

3.2 Partial Refunds

For bookings with moderate or strict cancellation policies, refunds are calculated based on:

• The cancellation policy of the property
• The time remaining until check-in
• Any applicable penalties or fees

3.3 No Refund

Non-refundable bookings cannot be cancelled or refunded. These are clearly marked at the time of booking.

4. Vehicle Rental Bookings

Refund policies for vehicle rentals depend on:

• The rental company's cancellation policy
• Advance notice provided (typically 24-48 hours)
• Whether the vehicle was already dispatched

5. Tour Bookings

Tour booking refunds are subject to:

• The tour guide's cancellation policy
• Minimum group size requirements
• Advance booking notice (typically 24-72 hours)
• Weather or safety-related cancellations (usually full refund)

6. Refund Processing Time

Once a refund is approved:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 7-14 business days
• Mobile Wallets: 1-3 business days
• Cash Payments: Contact customer service for processing

7. Service Fees

The following fees may apply to refunds:

• Processing Fee: 2-5% of the refund amount (varies by payment method)
• Cancellation Fee: As specified in the service provider's policy
• Currency Conversion: If refund currency differs from booking currency

8. Special Circumstances

8.1 Force Majeure

In cases of natural disasters, pandemics, or other force majeure events, special refund policies may apply. Contact our support team for assistance.

8.2 Service Provider Cancellation

If a service provider cancels your booking, you are entitled to a full refund or alternative accommodation/service at no additional cost.

8.3 Quality Issues

If you experience significant quality issues with your booking, contact us within 24 hours of check-in or service start. We will investigate and may provide partial or full refunds based on the circumstances.

9. How to Request a Refund

1. Log in to your FindoTrip account
2. Navigate to "My Bookings"
3. Select the booking you wish to cancel
4. Click "Cancel Booking" and follow the prompts
5. Review the refund amount and terms
6. Confirm cancellation

Alternatively, contact our customer support team for assistance with refund requests.

10. Disputes and Appeals

If you disagree with a refund decision:

• Contact our customer support team with booking details
• Provide any relevant documentation (photos, emails, etc.)
• Our team will review your case within 5-7 business days
• You may appeal the decision if you have additional information

11. Contact Information

For refund inquiries or assistance:

• Email: refunds@findotrip.com
• Phone: +92 300 123 4567
• Support Hours: 24/7