Privacy Policy

1. Introduction

FindoTrip ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel platform and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Profile information and preferences
• Payment information (processed securely by third-party providers)
• Booking details and travel history
• Reviews and ratings you provide
• Communications with us

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location information (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process bookings and payments
• Communicate with you about your account and bookings
• Send you marketing communications (with your consent)
• Improve our services and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

4.1 Service Providers

We share necessary booking information with accommodation providers, car rental companies, and tour guides to fulfill your reservations.

4.2 Third-Party Service Providers

We work with trusted third parties who help us operate our business:

• Payment processors
• Email service providers
• Analytics providers
• Customer support tools
• Security services

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing of your information
• Data portability
• Object to processing
• Withdraw consent

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. Marketing Communications

We may send you promotional emails about our services, special offers, and travel tips. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Updating your account preferences
• Contacting us directly

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@findotrip.com
• Address: Skardu, Pakistan

15. Data Protection Officer

For EU residents, you can contact our Data Protection Officer at: dpo@findotrip.com